Terms of service

These Terms of Service govern your access to and use of acepromj.shop, including browsing the website, creating an account, purchasing products, submitting content, and using any related services.

Throughout these Terms, “acepromj.shop,” “we,” “us,” and “our” refer to the operator of the acepromj.shop online store. “You” and “your” refer to any visitor, customer, account holder, or person using the website.

By accessing the website or placing an order, you agree to these Terms of Service, our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies displayed on the website.

If you do not agree, do not use the website or place an order.

1. Shopify Platform

Our store is hosted and powered by Shopify. Shopify provides the ecommerce platform that enables us to display and sell products.

The contract for the purchase of products through acepromj.shop is between you and acepromj.shop, not between you and Shopify.

Your use of certain Shopify features, Shop Pay, Shop, payment services, or customer accounts may also be subject to separate terms and privacy practices provided by Shopify or the applicable service provider.

2. Eligibility

You may use the website only if you:

• Have reached the age of majority in your province or territory of residence; or

• Are using the website with the permission and supervision of a parent or legal guardian;

• Have the legal capacity to enter into a binding agreement;

• Use the website for lawful purposes.

You may not use our products or services for an illegal, fraudulent, abusive, or unauthorized purpose.

3. Accounts

You may be able to create a customer account.

You are responsible for:

• Providing accurate and current account information;

• Maintaining the confidentiality of your login credentials;

• Restricting access to your device and account;

• All activity occurring through your account;

• Promptly notifying us of suspected unauthorized access.

We may suspend or terminate an account where reasonably necessary to address fraud, security concerns, abuse, legal requirements, or violations of these Terms.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, dimensions, colours, materials, compatibility information, and availability.

However:

• Colours may appear differently depending on the device or display;

• Packaging may change;

• Measurements may include reasonable manufacturing tolerances;

• Product details may be updated by suppliers;

• Minor differences that do not materially affect use may occur.

You are responsible for reviewing the product description and selecting the appropriate size, colour, model, quantity, or other option before ordering.

Nothing in this section limits rights relating to a materially misrepresented, defective, unsafe, or incorrectly supplied product.

5. Product Availability

Products may be available in limited quantities and may be discontinued without notice.

Adding a product to a cart does not reserve it. Availability is not guaranteed until the order is accepted and processed.

If a product becomes unavailable after an order is placed, we may:

• Cancel the affected product;

• Offer a reasonable alternative;

• Contact you for instructions;

• Refund the amount paid for the unavailable product.

We will not substitute a materially different product without your agreement.

6. Prices and Currency

Product prices are displayed in the currency shown on the website or at checkout.

Prices may change without notice before an order is placed. A price change does not affect an order that has already been accepted, except where there is an obvious pricing error or where a correction is required by law.

The total amount payable, including applicable taxes and any optional charges, will be displayed during checkout.

7. Taxes

Applicable sales taxes may be calculated based on:

• The product;

• The delivery destination;

• The customer’s location;

• Applicable federal, provincial, or territorial tax rules;

• Information available through Shopify or the payment system.

You are responsible for any tax, duty, customs charge, or government fee lawfully payable by you, except where the website states that the charge is included.

8. Orders

Submitting an order is an offer to purchase the selected products under these Terms.

An automated order confirmation means that we received your order. It does not necessarily mean the order has been finally accepted.

We may accept an order when payment is successfully authorized and the order enters fulfilment or shipment.

We may refuse, limit, or cancel an order for legitimate reasons, including:

• Product unavailability;

• Incorrect product or pricing information;

• Payment authorization failure;

• Suspected fraud or unauthorized payment;

• Shipping restrictions;

• An incomplete or invalid address;

• An error in the order;

• Violation of these Terms;

• Quantity limits;

• Legal or regulatory restrictions.

If we cancel an order after payment has been captured, the affected amount will be refunded to the original payment method.

9. Order Information

You must provide complete, current, and accurate purchase, billing, shipping, and contact information.

We are not responsible for delays, failed delivery, additional charges, or loss caused by incorrect or incomplete information provided by the customer, except to the extent caused by our negligence or otherwise required by law.

Contact info@acepromj.shop promptly if you discover an error. Changes cannot be guaranteed after processing or shipment begins.

10. Payment

You agree to pay all amounts shown at checkout.

By submitting payment information, you represent that:

• You are authorized to use the payment method;

• The payment information is accurate;

• The transaction complies with applicable law;

• The payment provider may process and verify the transaction.

Payment processing is provided by independent payment providers. We may receive confirmation, transaction identifiers, fraud-risk information, and limited payment details, but we do not directly store complete card numbers or card security codes.

11. Fraud Prevention

We may use Shopify, payment processors, and other service providers to screen orders for potential fraud, abuse, sanctions, security risks, or unauthorized activity.

We may request reasonable verification before accepting or fulfilling an order. Failure to complete necessary verification may result in delay or cancellation.

We reserve the right to report suspected unlawful activity to payment providers or competent authorities.

12. Promotions and Discount Codes

Promotions, discount codes, credits, and special offers:

• Are subject to the terms stated with the offer;

• May have an expiry date;

• May apply only to eligible products or customers;

• May not be combined unless expressly permitted;

• Have no cash value unless required by law;

• May be limited to one use per customer, household, account, or order;

• May be cancelled in cases of error, fraud, or abuse.

We may correct or cancel a promotion that was published in error, subject to applicable law.

13. Shipping and Delivery

Free standard shipping is offered on orders placed through acepromj.shop unless a different arrangement is clearly disclosed before checkout.

The estimated total delivery timeframe is 15 to 20 business days from order confirmation.

Delivery dates are estimates rather than guarantees. Delays may occur because of weather, public holidays, carrier disruption, customs procedures, remote locations, address problems, security checks, high order volume, or other circumstances outside our reasonable control.

Shipping terms are explained in our Shipping Policy.

14. Risk of Loss

Risk of loss or damage passes as determined by applicable law.

Where tracking shows delivery but you cannot locate the package, you should:

• Check the delivery location;

• Ask household members or neighbours;

• Review carrier tracking;

• Contact the carrier;

• Contact info@acepromj.shop promptly.

We may request reasonable information needed to investigate the delivery.

15. Returns and Refunds

Returns, refunds, damaged products, incorrect products, exchanges, and cancellations are governed by our Return and Refund Policy.

Eligible products may generally be returned within 30 calendar days after delivery.

Nothing in our Return and Refund Policy limits any mandatory statutory right or remedy.

16. Customer Communications

You agree that we may send transactional communications necessary to:

• Confirm orders;

• Process payments;

• Provide delivery updates;

• Address security issues;

• Respond to enquiries;

• Administer returns or refunds;

• Provide legally required notices.

Marketing communications will be sent only where permitted by law. You may unsubscribe from promotional communications using the method provided in the message.

17. Intellectual Property

The website and its content, including text, graphics, page layouts, logos, icons, photographs, product presentations, videos, software, and design elements, are owned by or licensed to acepromj.shop, Shopify, or applicable rights holders.

You may access and use the website for personal, non-commercial shopping purposes.

You may not, without authorization:

• Reproduce or republish substantial website content;

• Sell, license, or commercially exploit website content;

• Remove copyright, trademark, or proprietary notices;

• Copy the website’s design or code;

• Use automated systems to scrape or harvest content;

• Use our content in a misleading or unlawful manner;

• Claim ownership of our intellectual property.

Product names, company names, and trademarks belonging to third parties remain the property of their respective owners.

18. Reviews and User Content

If you submit a review, photograph, comment, suggestion, or other content, you represent that:

• You created it or have permission to submit it;

• It is accurate to the best of your knowledge;

• It does not violate another person’s rights;

• It is not unlawful, threatening, defamatory, discriminatory, obscene, fraudulent, or misleading;

• It does not contain malicious code or unauthorized advertising.

You grant acepromj.shop a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and distribute submitted content for operating, improving, and promoting the store, subject to applicable privacy law.

We may moderate or remove user content that violates these Terms, but we are not obligated to publish or monitor every submission.

19. Prohibited Uses

You may not use the website:

• For unlawful or fraudulent activity;

• To violate intellectual property or privacy rights;

• To transmit malware or harmful code;

• To gain unauthorized access to systems or accounts;

• To interfere with website security or operation;

• To scrape, crawl, or extract data without authorization;

• To impersonate another person;

• To submit false payment, identity, or delivery information;

• To harass, threaten, or abuse another person;

• To manipulate reviews, promotions, returns, refunds, or chargebacks;

• To purchase products for prohibited resale or export;

• To engage in any activity that could harm acepromj.shop, customers, Shopify, or service providers.

We may restrict access or cancel transactions associated with prohibited conduct.

20. Third-Party Services and Links

The website may contain links to or integrations with third-party services, including Shopify, payment providers, delivery carriers, social media services, advertising platforms, and applications.

Third-party services are governed by their own terms and privacy policies. We do not control independent third parties and are not responsible for their content, availability, security, or practices.

A link or integration does not necessarily constitute an endorsement.

21. Website Availability

We aim to maintain a functional and secure website, but continuous or error-free access is not guaranteed.

Access may be interrupted for:

• Maintenance;

• Updates;

• Security incidents;

• Network or hosting failures;

• Technical problems;

• Events outside our reasonable control.

We may modify, suspend, or discontinue website functions where reasonably necessary.

22. Errors and Corrections

The website may occasionally contain typographical errors, inaccuracies, or omissions relating to descriptions, prices, promotions, availability, delivery charges, or other information.

We may correct errors and update information at any time.

If a material error affects an order, we may contact you for instructions or cancel and refund the affected portion, subject to applicable law.

23. Disclaimer of Warranties

To the maximum extent permitted by law, the website is provided on an “as available” basis.

We do not guarantee that:

• Website access will always be uninterrupted;

• Every technical error will be immediately corrected;

• Every product will remain available;

• Product images will display identically on every device;

• Third-party services will always operate without interruption.

This disclaimer does not exclude any express warranty we provide or any statutory warranty, condition, consumer guarantee, or remedy that cannot lawfully be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, acepromj.shop will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from use of the website or products, including loss of profit, revenue, opportunity, data, or goodwill.

Where liability cannot be excluded, our liability will be limited only to the extent permitted by law.

Nothing in these Terms limits liability for:

• Fraud or fraudulent misrepresentation;

• Wilful misconduct;

• Gross negligence where liability cannot be limited;

• Personal injury caused by negligence where such liability cannot be limited;

• A mandatory consumer right or statutory remedy;

• Any liability that applicable law prohibits us from excluding.

25. Indemnification

To the extent permitted by law, you agree to indemnify acepromj.shop against reasonable losses, claims, liabilities, and expenses resulting from:

• Your unlawful use of the website;

• Your material breach of these Terms;

• Your infringement of another person’s rights;

• Fraudulent or abusive conduct.

This section does not require a consumer to indemnify us for losses caused by our own breach, negligence, unlawful conduct, or matters for which liability cannot lawfully be transferred.

26. Force Majeure

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire or flood;

• Epidemics or public health emergencies;

• War, terrorism, or civil disturbance;

• Government restrictions;

• Labour disruption;

• Transportation interruption;

• Customs delays;

• Carrier failure;

• Utility, internet, or platform outages;

• Supply-chain disruption.

We will take reasonable steps to reduce the effect of such circumstances and fulfil or refund affected orders as appropriate.

27. Suspension and Termination

We may suspend or terminate access to the website or an account where reasonably necessary because of:

• A material breach of these Terms;

• Fraud or security risk;

• Unlawful activity;

• Abuse of store policies;

• Harm to other customers or service providers;

• A legal obligation.

Provisions that by their nature should survive termination will continue to apply, including payment obligations, intellectual property provisions, disclaimers, liability provisions, and dispute-related terms.

28. Governing Law

These Terms are governed by the laws applicable in Canada, including applicable federal, provincial, and territorial laws.

Any dispute may be brought before a court or tribunal having lawful jurisdiction.

Nothing in these Terms deprives a consumer of mandatory protections or the right to bring a claim in a jurisdiction available under applicable consumer law.

29. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

30. No Waiver

A failure or delay in enforcing a provision does not waive our right to enforce it later.

A waiver is effective only for the specific matter for which it is given.

31. Entire Agreement

These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies expressly incorporated into them, form the agreement governing use of the website and purchases through acepromj.shop.

32. Changes to These Terms

We may update these Terms to reflect changes in law, technology, products, services, or business practices.

The updated Terms will be posted with a revised effective date. Changes apply prospectively unless applicable law requires otherwise.

33. Contact

Questions about these Terms may be sent to:

acepromj.shop
Email: info@acepromj.shop