Privacy policy

This Privacy Policy describes how acepromj.shop collects, uses, discloses, retains, and protects personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our services.

acepromj.shop is responsible for personal information under its control and handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act where applicable.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

  • The acepromj.shop website;

  • Shopify checkout and customer account functions associated with our store;

  • Customer service communications;

  • Order, payment, shipping, return, and refund processes;

  • Marketing subscriptions and promotional communications;

  • Cookies, pixels, analytics tools, and similar technologies;

  • Other interactions directly connected to acepromj.shop.

This policy does not govern the independent privacy practices of third-party websites, applications, payment providers, delivery carriers, social media platforms, or other services that we do not control.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Identity and Contact Information

This may include:

  • Name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Account username or profile information;

  • Communication preferences.

Order and Transaction Information

This may include:

  • Products viewed or purchased;

  • Order number;

  • Purchase date;

  • Product preferences;

  • Discount or promotional code use;

  • Payment status;

  • Shipping status;

  • Returns, exchanges, refunds, and disputes;

  • Customer service history.

Payment Information

Payments are processed through Shopify and third-party payment providers.

Depending on the payment method selected, payment providers may collect card details, bank information, PayPal account information, billing information, authentication data, and transaction information.

acepromj.shop does not directly receive or store complete payment card numbers or card security codes. We may receive limited payment information such as payment method, transaction status, card type, and the last digits of a payment card.

Device and Technical Information

When you use our website, we or our service providers may automatically collect:

  • Internet Protocol address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Language and regional settings;

  • Approximate location derived from an IP address;

  • Cookie identifiers;

  • Pages viewed;

  • Referring website;

  • Date and time of access;

  • Website interactions;

  • Cart and checkout activity;

  • Diagnostic and performance information.

Communications

When you contact us, we may collect:

  • The content of your message;

  • Order details;

  • Attachments, photographs, or videos;

  • Complaint or enquiry information;

  • Information required to verify identity;

  • Records of our response.

Marketing Information

If you subscribe to marketing communications, we may collect:

  • Email address or telephone number;

  • Marketing consent status;

  • Subscription date;

  • Communication preferences;

  • Engagement with marketing messages;

  • Unsubscribe requests.

Fraud Prevention Information

We may collect or generate information reasonably necessary to protect customers and our store from fraud, abuse, unauthorized transactions, security threats, and illegal activity.

This may include device signals, transaction patterns, payment verification results, account activity, delivery information, and risk indicators provided by Shopify, payment providers, or fraud-prevention services.

3. Sources of Personal Information

We may collect personal information:

  • Directly from you;

  • Automatically from your device or browser;

  • From Shopify;

  • From payment processors;

  • From delivery and fulfilment providers;

  • From fraud-prevention and security providers;

  • From customer service systems;

  • From analytics, advertising, and marketing partners;

  • From social media platforms when you interact with our content;

  • From another person who purchases a product for you or provides your details for delivery.

If you provide another person’s personal information, you are responsible for ensuring that you are authorized to provide it.

4. How We Use Personal Information

We may use personal information for the following purposes.

Processing Orders

We use information to:

  • Confirm and process purchases;

  • Verify payment;

  • Arrange fulfilment and delivery;

  • Provide order confirmations and shipping updates;

  • Process returns, refunds, cancellations, and exchanges;

  • Respond to order-related enquiries.

Providing Customer Service

We use information to:

  • Respond to questions and complaints;

  • Investigate delivery or product issues;

  • Provide requested assistance;

  • Maintain records of customer communications;

  • Resolve payment disputes and chargebacks.

Operating and Improving the Store

We use information to:

  • Operate the website and checkout;

  • Maintain customer accounts and shopping carts;

  • Understand website use;

  • Improve products, services, navigation, and customer experience;

  • Diagnose technical problems;

  • Measure store performance;

  • Develop internal reports and business insights.

Security and Fraud Prevention

We use information to:

  • Authenticate transactions;

  • Identify suspicious activity;

  • Prevent fraud and account misuse;

  • Protect customers, our business, Shopify, and service providers;

  • Enforce store policies and contractual rights;

  • Investigate security incidents.

Marketing and Advertising

Where permitted by law and, when required, with your consent, we may use information to:

  • Send promotional emails or messages;

  • Recommend products;

  • Measure marketing performance;

  • Display relevant advertising;

  • Understand customer interests;

  • Manage contests or promotions.

You may withdraw consent to promotional communications at any time by using the unsubscribe method included in the message or by contacting info@acepromj.shop.

You may continue to receive necessary non-promotional communications relating to orders, security, accounts, returns, or customer service.

Legal and Regulatory Purposes

We may use information to:

  • Comply with legal, tax, accounting, regulatory, and record-keeping obligations;

  • Respond to lawful requests, court orders, warrants, or government authorities;

  • Establish, exercise, or defend legal claims;

  • Protect legal rights, safety, property, and legitimate interests;

  • Investigate suspected violations of law or store policies.

5. Consent and Other Legal Authority

We collect, use, and disclose personal information with consent or as otherwise permitted or required by applicable law.

Consent may be express or implied depending on:

  • The sensitivity of the information;

  • The purpose for which it is collected;

  • The reasonable expectations of the individual;

  • The circumstances of the interaction;

  • Applicable legal requirements.

For example, when you provide a shipping address during checkout, you consent to the use and disclosure of that address to fulfil and deliver your order.

You may withdraw consent to certain uses of personal information by contacting us. Withdrawal will not affect processing that has already lawfully occurred and may prevent us from providing a requested product or service.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

Shopify

Our store is powered by Shopify. Shopify provides the ecommerce platform, hosting, checkout, account, security, analytics, and related services used to operate the store.

Shopify may process personal information in accordance with its own contractual obligations and privacy terms. Customers may access information about Shopify’s privacy practices and privacy controls through Shopify’s consumer privacy resources.

Payment Providers

Payment information may be disclosed to or collected directly by payment processors, banks, card networks, PayPal, fraud-prevention services, and other financial service providers selected during checkout.

Fulfilment and Delivery Providers

We may disclose names, addresses, telephone numbers, email addresses, order details, and delivery instructions to warehouses, suppliers, fulfilment partners, customs agents, postal operators, and delivery carriers.

Technology and Business Service Providers

We may use providers that assist with:

  • Website hosting and operation;

  • Email and customer support;

  • Analytics;

  • data storage;

  • Cybersecurity;

  • Fraud prevention;

  • Accounting;

  • Returns;

  • Marketing;

  • Advertising;

  • Business administration.

These providers are expected to use personal information only for authorized purposes and to apply appropriate safeguards.

Professional Advisers

Information may be disclosed to lawyers, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

Legal Authorities

We may disclose personal information when required or permitted by law, including in response to a lawful request from a court, regulator, law-enforcement agency, tax authority, or other competent public authority.

Business Transactions

If acepromj.shop is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of business, insolvency, or similar transaction, personal information may be disclosed as permitted by law and subject to appropriate confidentiality protections.

7. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

  • Keep the website functioning;

  • Remember cart contents and preferences;

  • Support secure checkout;

  • Maintain login sessions;

  • Detect fraud;

  • Measure traffic and website performance;

  • Understand customer interactions;

  • Personalize content;

  • Support advertising and marketing.

Some cookies are necessary for website operation. Other cookies may be used for analytics, personalization, or advertising where permitted by law and according to available privacy settings.

You may control cookies through your browser settings and through any cookie or privacy preference controls displayed on the website. Blocking certain cookies may affect website functions, cart activity, checkout, or account access.

8. Advertising and Analytics

We may use analytics and advertising services to understand website activity and measure the effectiveness of advertising.

Depending on our store configuration and your privacy choices, these services may receive device identifiers, cookie information, browsing activity, product interactions, approximate location, and transaction-related events.

We do not sell personal information for monetary payment. We may share limited information with advertising and analytics providers where permitted by law and subject to applicable consent and privacy controls.

9. International Processing

Shopify, payment processors, fulfilment providers, delivery carriers, cloud service providers, and other suppliers may process or store personal information outside your province, territory, or Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement bodies, or government authorities in accordance with local law.

We take reasonable steps appropriate to the circumstances to ensure that service providers protect personal information under contractual, technical, or organizational safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this policy;

  • Complete transactions;

  • Provide customer service;

  • Maintain business and tax records;

  • Prevent fraud and abuse;

  • Resolve disputes;

  • Enforce agreements;

  • Meet legal and regulatory obligations.

Retention periods vary depending on the type of information, the sensitivity of the information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

11. Security Safeguards

We use reasonable administrative, technical, contractual, and organizational safeguards appropriate to the sensitivity of the personal information under our control.

These safeguards may include:

  • Access restrictions;

  • Account authentication;

  • Secure Shopify infrastructure;

  • Payment processing controls;

  • Encrypted transmission where supported;

  • Fraud detection;

  • Service-provider confidentiality obligations;

  • Security monitoring;

  • Data minimization;

  • Secure deletion practices.

No internet transmission, website, database, or storage system can be guaranteed to be completely secure. Customers should use strong passwords, protect account credentials, and avoid sending sensitive payment information through ordinary email.

12. Privacy Incidents

If a privacy or security incident occurs, we will investigate and take reasonable steps to contain and address the incident.

Where required by applicable law, we will notify affected individuals and the appropriate privacy authority when a breach creates a legally defined risk of significant harm.

We may also maintain incident records as required by law.

13. Your Privacy Rights

Subject to applicable law and appropriate identity verification, you may request:

  • Information about whether we hold personal information about you;

  • Access to personal information under our control;

  • Correction of inaccurate or incomplete information;

  • Withdrawal of consent to certain uses;

  • Deletion of information where legally available;

  • Information about how your information has been used or disclosed;

  • Assistance with a privacy complaint;

  • Unsubscription from promotional communications.

Certain information may be withheld where permitted or required by law, including information protected by legal privilege, information relating to another person, or information that cannot reasonably be separated from confidential information.

We may retain information despite a deletion request when required for legal, tax, fraud-prevention, dispute-resolution, or legitimate record-keeping purposes.

14. How to Make a Privacy Request

Send privacy requests to:

Email: info@acepromj.shop

Please state that your message concerns a privacy request and provide enough information for us to identify the relevant records.

We may request reasonable identity verification before providing access, making corrections, or deleting information. Do not send a complete payment card number, government identification number, or other highly sensitive information unless specifically requested through a secure method.

We will respond within the period required by applicable law or within a reasonable period when no specific period applies.

15. Marketing Communications

We send commercial electronic messages only where permitted by applicable law.

You may unsubscribe by:

  • Clicking the unsubscribe link in a promotional email;

  • Using the opt-out instructions in the message;

  • Contacting info@acepromj.shop.

An unsubscribe request may take a reasonable period to process. Even after unsubscribing from marketing, you may receive transactional communications required to administer an order, account, refund, security issue, or customer service request.

16. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization. If you believe a child has provided personal information without proper consent, contact info@acepromj.shop so that we can review the matter.

17. Third-Party Websites

Our website may include links to third-party websites, services, payment providers, social media platforms, or applications.

We do not control and are not responsible for the privacy, security, accuracy, or content practices of independent third parties. You should review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technology, service providers, legal obligations, or privacy practices.

The updated policy will be posted on the website with a revised effective date. Material changes may also be communicated through the website or by another appropriate method where required by law.

Continued use of the website after an update does not constitute consent where express consent is legally required.

19. Questions and Complaints

Questions, access requests, correction requests, withdrawals of consent, or privacy complaints may be submitted to:

acepromj.shop
Email: info@acepromj.shop

We will review privacy complaints fairly and take appropriate steps to address substantiated concerns.

If a privacy concern cannot be resolved directly with us, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial or territorial privacy authority.