Shipping policy

This Shipping Policy applies to orders placed through acepromj.shop.

1. Free Standard Shipping

acepromj.shop provides free standard shipping on all orders placed through the website unless another shipping arrangement is clearly displayed before checkout.

There is no minimum purchase amount required for standard free shipping.

Optional expedited, premium, or special delivery services may involve an additional charge if they are offered and selected during checkout.

2. Estimated Delivery Time

The estimated total delivery timeframe is:

15 to 20 business days from order confirmation.

This estimate includes normal order processing and standard transportation time.

A business day generally means Monday through Friday, excluding applicable statutory holidays.

Orders submitted during weekends or holidays begin processing on the next business day.

3. Order Processing

Orders are reviewed before shipment for:

  • Payment authorization;

  • Address accuracy;

  • Product availability;

  • Fraud and security screening;

  • Fulfilment preparation.

Most orders enter processing promptly after confirmation. Processing may take longer during holidays, promotions, periods of high order volume, inventory verification, or payment review.

The overall estimated delivery timeframe remains 15 to 20 business days under normal circumstances.

4. Delivery Estimates

Delivery dates are estimates and are not guaranteed.

Delivery may be affected by:

  • Severe weather;

  • Public holidays;

  • Carrier congestion;

  • Customs or border processing;

  • Remote or rural delivery locations;

  • Labour disruption;

  • Transportation interruption;

  • Incorrect or incomplete addresses;

  • Payment or security verification;

  • High order volume;

  • Events outside our reasonable control.

A delay does not automatically mean that a package is lost.

5. Shipping Destinations

Orders may be shipped to locations supported by our checkout and delivery network.

If the checkout system does not accept a destination, we may not currently be able to ship to that location.

Certain products may be subject to delivery restrictions because of size, weight, safety requirements, carrier limitations, or applicable law.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, verify:

  • Recipient name;

  • Street address;

  • Apartment, unit, or suite number;

  • City;

  • Province or territory;

  • Postal code;

  • Country;

  • Telephone number;

  • Email address.

Contact info@acepromj.shop immediately if an address correction is needed.

We will attempt to update the address, but changes cannot be guaranteed after an order has entered processing or shipment.

We are not responsible for delays, failed deliveries, return charges, or losses caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.

7. Order Tracking

When tracking is available, tracking information will be sent to the email address or contact method provided with the order.

Tracking information may take several business days to update after shipment. A temporary absence of tracking movement does not necessarily mean that the package has stopped moving.

Customers should allow the carrier’s tracking system time to update.

8. Multiple Shipments

An order containing multiple products may be divided into separate packages because products may be stored or fulfilled from different facilities.

Separate packages may:

  • Have different tracking numbers;

  • Arrive on different dates;

  • Be delivered by different carriers.

There is no additional standard shipping charge when an order is divided into multiple packages.

9. Customs, Duties, and Import Charges

Depending on the origin of the product and the delivery destination, a shipment may be subject to customs processing, duties, taxes, brokerage fees, or import charges.

When such charges apply and are not collected during checkout, they may be assessed by the destination country, customs authority, or carrier.

Customers are responsible for legally applicable import charges unless the website or checkout expressly states that those charges are included.

We cannot control customs inspections or customs processing times.

10. Delivery Attempts

The carrier may:

  • Leave a package in a secure location;

  • Deliver it to a mailbox, concierge, reception desk, parcel locker, or pickup point;

  • Request a signature;

  • Attempt delivery more than once;

  • Hold the package for collection.

Customers are responsible for following carrier instructions and collecting held packages before the carrier’s deadline.

11. Refused or Unclaimed Packages

If a package is refused, not collected, or returned because of an incorrect address, we may process the order under our Return and Refund Policy after the package is received and inspected.

Where permitted by law, reasonable carrier charges, return transportation costs, customs charges, or other expenses caused by the refusal or failure to collect may be deducted from the refund.

No deduction will be made when the return results from our error or a confirmed carrier error.

12. Delivered but Not Received

If tracking shows that a package was delivered but you cannot find it:

  1. Check around the delivery location;

  2. Check the mailbox, parcel locker, lobby, reception, concierge, or other secure areas;

  3. Ask household members or neighbours;

  4. Review any carrier notice;

  5. Contact the delivery carrier;

  6. Contact info@acepromj.shop.

Please report the issue promptly and provide your order number and tracking number.

We may request a written statement, confirmation of the delivery address, carrier case number, or other reasonable information needed to investigate.

13. Lost Packages

A package is not considered lost solely because tracking has not updated for several days.

If a shipment substantially exceeds the estimated delivery timeframe, contact info@acepromj.shop.

We will review the tracking information and may open an investigation with the carrier or fulfilment provider.

If the package is confirmed lost, we may provide a replacement or refund, depending on product availability and the circumstances.

14. Damaged Packages

If a package arrives visibly damaged:

  • Photograph the outer packaging before opening;

  • Photograph the shipping label;

  • Photograph the damaged product and packaging;

  • Keep all packaging materials;

  • Contact info@acepromj.shop promptly.

Claims involving damaged goods are handled according to our Return and Refund Policy.

15. Incorrect Products

If you receive the wrong product, size, colour, model, or quantity, contact info@acepromj.shop and include photographs of the product, packaging, and shipping label.

Do not return the product until return instructions have been provided.

16. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate the request, but changes and cancellations cannot be guaranteed after processing or shipment begins.

An order that has already shipped must be handled under the Return and Refund Policy after delivery.

17. Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control.

If a significant delay occurs, we will provide available information and take reasonable steps to assist. Your rights under applicable consumer protection law remain unaffected.

18. Contact

For shipping, tracking, delivery, address, or damaged-package enquiries, contact:

acepromj.shop
Email: info@acepromj.shop

Please include your order number and tracking number when available.